Thursday, January 21, 2010

Comcast Sucks Pt. 2

I hate to harp on this, but there is a very fundamental marketing lesson to be learned here. You see, yesterday I was complaining about the service, and my repeated phone calls back to back because of my inability to get the department that i want.

After scheduling a Tech to come out on Friday, I get a call saying they were coming out today and not tomorrow. So, once again, I am calling them again about the same problem (just with a new spin on it). Oh, and as I have mentioned yesterday too.... they changed the menuing system again. I went from validation direct to customer service. This should be how it always is... well, almost. After I validated myself, the person came on asking me the same information all over again.



ComcastCares1 said...

Sorry for the experience. We'd like to help in addressing all your concerns. Please email us including the phone number on the account.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations

-=LRK=- said...


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