I hate to harp on this, but there is a very fundamental marketing lesson to be learned here. You see, yesterday I was complaining about the service, and my repeated phone calls back to back because of my inability to get the department that i want.
After scheduling a Tech to come out on Friday, I get a call saying they were coming out today and not tomorrow. So, once again, I am calling them again about the same problem (just with a new spin on it). Oh, and as I have mentioned yesterday too.... they changed the menuing system again. I went from validation direct to customer service. This should be how it always is... well, almost. After I validated myself, the person came on asking me the same information all over again.